The Work of the Municipal Administration of Prijedor Praised by the Citizens

The book of complaints and impressions at the Municipality of Prijedor was opened simultaneously with the beginning of the work of the Citizens Information Centre and the new Customers Desk Room with a single window policy was established to allow the citizens to collect all the necessary documents in a shorter time than before. The analysis of the anonymous, but in a great number of cases signed remarks, demonstrates that the changes in the work of the municipal bureaus and officials receive the approval of the citizens of Prijedor. Some comments express the disbelief that something like this was possible in Prijedor, while they saw similar operations decades ago in the West. The desk room at the Prijedor Municipality In the period from April 5 to May 5, a poll was taken with the users of the services of Prijedor Municipality, with the goal to provide the directions for the competent municipal offices to take measures and adopt policies that will contribute to continued improvement of the services. 54.84 percent of the people that decided to answer the questions on the polling questionnaire answered that the functioning of the Municipal Administration has improved “greatly” with the opening of the Information Centre and the one-window policy. 32.26% of the polled circled the answer “better”, 3.2% of the polled believes that everything remained the same, while 9.7% thinks that the things has turned for the worse. The comments of those who believe that the level of services has deteriorated refer mostly to the attitude of the municipal employees and the fact that the employees are there for the sake of the customers, and not vice versa. The poll also indicates that the Municipality should take action to allow the disabled better access to the windows of the municipal services, as well as a service for assistance to the illiterate and uneducated customers during rush hours. All those interested and engaged in the efforts for improvement and efficiency of the local government, are pleased by the comments on the improved organization of work and the capacities of the employees, especially those working in the Information Centre. Every information, idea, proposal, suggestion, advise, but also criticism, is welcome as indication and direction for the future work on the improvement of services of the Municipal administration. Therefore, the poll will continue, and should be followed soon with another poll on different issues.